PRIVACY POLICY FOR PROPLAYER LTD
Effective Date: 23.9.2023
Introduction:
This document outlines our commitment to your privacy, detailing how we collect, use, manage, and protect the personal information of our clients.
Your trust is paramount to us, and we are dedicated to protecting the privacy and security of the information you share with us. This policy is designed to help you understand the following:
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What personal information we collect and why we collect it
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How we use and safeguard your information
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Your rights regarding the personal information you provide to us
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Our practices concerning data retention and policy updates
As a user of our services, you agree to the collection and use of information in relation to this policy. We encourage you to read this document thoroughly to ensure you are fully informed of your privacy rights.
Contact Information:
For any questions or concerns regarding this policy or our privacy practices, please contact us at:
• Email: info@proplayercoach.com
Table of Contents:
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Information Collection
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Use of Information
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Data Protection
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Your Rights
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Data Retention and Policy Updates
By continuing to use our services after any changes to this policy, you accept our updated terms. We appreciate your trust in PROPLAYER LTD, and we are excited to support you in achieving your athletic goals.
Section 1: Information Collection
At PROPLAYER LTD, we are committed to transparency in how we collect and process your personal information. As part of providing our coaching services, we collect a variety of data to tailor our offerings specifically to your individual or team's needs. This section outlines the types of information we collect, the methods by which it is collected, and the purposes behind such collection.
1.1 Types of Information Collected
We collect the following categories of personal information from our clients:
1. Personal Identification Information:
o Full Name: Collected for identification purposes and personalized service delivery.
o Email Address: Used for communication, account management, and service
updates.
2. Health and Fitness Information:
o Physical Data (e.g., weight, height, age): This information is collected to customize
your workout and nutrition plans.
o Medical History and Injuries: We may collect details of any medical conditions,
injuries, or health risks to ensure that our coaching programs are safe and suitable for you. This may include information on allergies, existing injuries, or other health- related factors that could affect your training.
o Nutrition and Dietary Preferences: To optimize the nutritional aspect of your coaching plan, we gather details on dietary preferences, allergies, or specific nutritional requirements.
3. Payment Information:
o Billing Information: We collect your credit card or other payment details to process
recurring payments associated with your subscription (monthly or annual). We ensure this data is handled securely and only used for the purpose of processing your payments.
o Subscription Preferences: Information on whether you've selected a monthly or annual plan helps us manage billing cycles and subscription management.
4. Technical Information (automatically collected):
o Device Information: This includes IP addresses, browser types, and operating
systems, collected to improve website functionality and enhance your user
experience.
o Usage Data: We may collect data on how you interact with our website, such as
which pages you visit, the time spent on those pages, and other diagnostic data to optimize our services.
1.2 How Information Is Collected
We collect your personal data through the following means:
1. Direct Collection:
o When you register for our services through our website, sign up for a membership,
or fill out forms.
o When you voluntarily submit information to us, such as through questionnaires,
assessments, or during communications with our team.
2. Automated Collection:
o Certain information is collected automatically when you use our website, including
technical and usage data. This is done through the use of cookies, web beacons, and
similar technologies.
3. Third-Party Collection (when applicable):
o If you choose to connect your account with social media platforms or other third-
party services, we may collect certain personal data from these services in accordance with their respective privacy policies.
1.3 Purpose of Data Collection
We collect and use your personal information to:
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Deliver Personalized Coaching Services: Information such as health data and personal identification information allows us to tailor your mental coaching, nutrition, and workout plans to meet your specific needs and goals.
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Communicate with You: Your email address and other contact details are used to send you important updates, account information, reminders about upcoming coaching sessions, and changes to our services.
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Manage Payments and Subscriptions: Your payment details are essential for processing recurring payments associated with your subscription (whether monthly or annual).
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Enhance User Experience: Technical data is collected to improve website functionality,
troubleshoot issues, and ensure that the site is running optimally for your needs.
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Ensure Safety and Compliance: Health and fitness data is critical for ensuring that our
coaching plans are safe for your unique situation and for complying with applicable health and safety regulations.
We will only collect information that is necessary for the specific purposes outlined above, and we will always handle your data with care and respect.
Section 2: Use of Information
At PROPLAYER LTD, the information we collect serves as a crucial foundation for delivering high-quality, personalized coaching services and ensuring an optimal user experience. This section details the specific purposes for which your data is used and how these practices enhance the services we offer.
2.1 Service Enhancement
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Personalized Coaching Plans: By using your health and fitness data, we can design workout and nutrition plans that align perfectly with your goals and physical capabilities, ensuring that each program is both safe and effective.
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Mental Coaching Adaptation: Your personal and health information helps us to tailor mental coaching strategies that address your specific psychological needs and sport-related goals.
2.2 Communication and Support
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Regular Updates and Notifications: We use your email to keep you informed about new features, service enhancements, and other opportunities, as well as to provide reminders and support for ongoing programs.
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Feedback and Interaction: Your feedback is vital. We engage with you for feedback to continuously improve our services. Your contact details are crucial for these interactions.
2.3 Payment Management
• Subscription Management: We manage the billing cycles and process payments for the subscription plans you choose (monthly or annual), ensuring a seamless financial transaction using your payment data.
• Financial Records and Compliance: We maintain financial records of transactions to comply with legal, accounting, or reporting requirements, helping ensure transparency and accountability in our financial dealings.
2.4 Technical and Website Optimization
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Enhanced Website Experience: Technical information such as device type, browser settings, and IP addresses helps us optimize our website's functionality, making it more user-friendly and accessible to all clients.
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Security Measures: We analyze usage data and technical metrics to identify and address potential security threats, protecting both your personal data and our digital infrastructure.
2.5 Legal and Regulatory Compliance
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Compliance with Laws: We use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
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Health and Safety Observance: In cases where health information is pertinent, we use this data to ensure compliance with health and safety regulations applicable to sports and physical training.
2.6 Research and Development
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Service Improvements: We continually assess the effectiveness of our coaching sessions through analysis of usage patterns and client feedback, which helps us innovate and improve our offerings.
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Customization and New Features: Insights gained from your usage of our services guide the development of new features and the customization of existing services to better meet your needs.
This comprehensive use of your personal information underpins our commitment to providing you with exceptional coaching services. We handle your data with the utmost care, ensuring that it is used solely for enhancing your experience and the effectiveness of our services.
Section 3: Data Protection
At PROPLAYER LTD, we recognize the importance of safeguarding your personal information and are committed to implementing data protection measures. Our approach ensures that your data is handled securely and with the highest level of care.
3.1 Secure Data Handling
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Access Control: Access to personal data is strictly limited to authorized personnel who need the information to perform their job functions. We regularly review access permissions to ensure they are appropriate.
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Data Encryption: Critical personal and payment information is encrypted during transmission over networks to prevent unauthorized access and ensure data integrity.
3.2 Operational Security Measures
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Security Best Practices: We adhere to accepted industry standards for security, including regular updates to our systems and security protocols to guard against new vulnerabilities.
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Data Minimization: We only collect essential information needed for the purposes outlined in our privacy policy, and we do not retain data longer than necessary.
3.3 Incident Response
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Monitoring and Detection: We continuously monitor our systems for potential security breaches and have implemented detection strategies to identify and respond to threats quickly.
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Response and Notification: In the unlikely event of a data breach, PROPLAYER LTD is prepared to take immediate action to mitigate any harm and will notify affected individuals in accordance with applicable laws.
These measures are part of our ongoing commitment to protect the privacy and security of all data entrusted to us by our clients.
Section 4: Your Rights
At PROPLAYER LTD, we recognize and uphold your rights regarding your personal data. We are committed to ensuring that you can exercise these rights easily and effectively.
4.1 Right to Access
You have the right to request a copy of the personal information that we hold about you. This enables you to verify the accuracy of the information and our use of it.
4.2 Right to Correction
If you find that the personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it promptly.
4.3 Right to Deletion
You may request the deletion of your personal information from our systems, particularly if you believe that it is no longer necessary for us to hold it for the purposes for which it was collected.
4.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information under certain circumstances, such as during the verification of the accuracy of your data or if the processing is unlawful.
4.5 Right to Object
You have the right to object to our processing of your personal data, especially if we are processing it based on our legitimate interests or for direct marketing purposes.
4.6 Right to Data Portability
Where technically feasible, you have the right to request that your personal information be transferred directly to another data controller in a structured, commonly used, and machine- readable format.
4.7 Right to Withdraw Consent
If you have given consent for a specific processing activity, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.
4.8 How to Exercise Your Rights
To exercise any of these rights, please contact us via email at info@proplayercoach.com .We will respond to your request promptly and in accordance with applicable laws.
Section 5: Data Retention and Policy Updates
5.1 Data Retention
At PROPLAYER LTD, we retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. Generally, we hold your data for a period of five years after your membership ends. After this period, your personal information is securely deleted from our systems.
5.2 Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or other factors that may affect the way we handle personal data. When significant changes are made, we will notify you by email using the contact details you have provided. We encourage you to review this policy regularly to stay informed about how we are protecting your information.
5.3 Cookie Policy
Our website uses cookies to enhance site navigation, analyze site usage, and assist in our marketing efforts. You will be notified about our use of cookies through a pop-up notification when you first visit our site. This notification will give you the option to accept all cookies or only those necessary for the functionality of the site.
5.4 Contacting Us
For any questions or concerns about our privacy practices or this policy, please contact us via email. We are dedicated to addressing your inquiries promptly and effectively.
Contact Us and Further Assistance
At PROPLAYER LTD, we value open communication and are committed to addressing any questions or concerns you may have regarding our privacy practices or your personal data. We aim to provide transparent and responsive support to ensure your satisfaction and trust in our services.
Contact Information:
• Email: info@proplayercoach.com (Please provide your specific email for direct
communication.)
We encourage you to reach out to us with any inquiries, feedback, or requests related to your personal data or our privacy practices. Your feedback is crucial to us as it helps improve our services and the way we handle your information.
Thank you for choosing PROPLAYER LTD. We are dedicated to providing you with exceptional service and support.